Terms of Service

1. The service

Paragon is a platform that fitness coaches use to work with their clients: writing training programs and meal plans, collecting check-ins, tracking progress, messaging and taking payment. Paragon provides the software. Paragon does not provide coaching.

Coaches are independent professionals, not Paragon's employees, agents or partners. Each coach is solely responsible for the advice, programs and services they provide, and for any qualifications, licenses or insurance their work requires. We do not verify coaches' qualifications and make no promises about them or about the results of any coaching.

We may add, change or remove features. If we remove a Paragon Plus feature you are paying for, we will tell you first, and you can cancel.

2. Not medical advice

Everything in the App, including meal plans, macro targets, training programs, supplement information, bloodwork and body-scan analysis, activity and calorie estimates, and anything produced by AI features, is for general fitness and educational purposes. It is not medical advice, diagnosis or treatment, and it is not medical nutrition therapy.

Talk to a doctor, registered dietitian or other qualified health professional before starting a diet, training or supplement program, especially if you are pregnant or breastfeeding, have a medical condition, take medication, or have a history of disordered eating. Stop and get medical help if you feel pain, faintness or other warning signs.

The App is not monitored for emergencies, and your coach may not see a message quickly. In an emergency, call your local emergency number.

3. Your account

• You must be at least 18 years old.
• Give accurate information and keep it up to date, including the health information you share with your coach. Your coach relies on it.
• Keep your password safe and do not share your account. You are responsible for what happens under it. If you think someone else has used it, email support@paragon-strength.com.
• One person per account.
• You can delete your account at any time in Settings, or as described at paragon-strength.com/delete-account.

4. If you are a coach

As a coach, you also agree that:

• You are responsible for the coaching you provide, including whether it is safe and suitable for each client, and for holding any qualifications, licenses, registrations and insurance it requires where you and your clients are.
• You will not present yourself as a doctor, dietitian or other licensed professional unless you are one, and you will not use the App to diagnose or treat medical conditions.
• You will use your clients' information only to coach them, keep it confidential, and follow the privacy, consumer and anti-spam laws that apply to you. You are responsible for any information you export or copy out of the App.
• What you publish, such as your landing page, testimonials, before-and-after photos, logo and videos, is accurate and yours to publish, and you have permission from everyone shown or quoted. Your landing page is public.
• You will use inquiries from your landing page only to reply to them, and will not add people to marketing lists without their consent.
• You set your own prices and terms for your clients and are responsible for them, including refunds, taxes and consumer-law obligations. See Section 7.
• You may sell only programs you wrote. Paragon's starter programs, and copies of them you add to your library, are for coaching your own clients and cannot be sold or given away as programs.
• In a group chat you make, you are responsible for who you add and for reviewing messages that are reported to you.

If you delete your account or it is closed, your clients keep their own accounts and records and can choose a new coach. Your private notes, templates and messages are deleted. See Section 18.

5. If you are a client

• Your coach can see the coaching information you enter, as described in the Privacy Policy.
• Your coach, not Paragon, decides your programs, plans and prices. Take questions or disagreements about your coaching to your coach first.
• Your coach can pause your access or release you. If your coach releases you, the records of that coaching relationship are deleted, but your login remains so you can work with another coach. You can download your data from Settings at any time.
• If your coach leaves Paragon, you keep your account and records and can choose a new coach. If you are moved to a different coach, your records move with you.

6. Paragon Plus (for coaches)

Paragon is free for coaches. Paragon Plus is an optional subscription for coaches. It costs US$24.99 per month or US$249 per year, plus any tax shown at checkout, and is billed by Stripe. Settings, under Billing, always shows what Plus currently includes. Today it adds:

• Your brand in the app: your logo, app name and color, your own app address, your splash screen, and your app's look, in place of Paragon's.
• Branded emails: the emails your clients get from the App carry your logo, name and color.
• A landing page: a public page for your coaching with an inquiry form, which you can put on a domain you own.
• Client video uploads: your clients can film their sets and send them to you.
• AI lab and scan reading: reading lab reports and body-composition scans into your client's profile, with a summary of the labs.
• A lower fee on client payments: Paragon receives 3% of the payments you take from your clients through the App, instead of 4%. If Plus ends, the fee goes back to 4% from each client's next payment.

AI features use a monthly allowance of AI credits that resets on the 1st of each month. Without Plus, you can still attach files and enter the values yourself.

How billing works:

• Automatic renewal: Plus renews every month, or every year on the yearly plan, and is charged to your payment method until you cancel.
• Cancel at any time in Settings, under Billing. Your cancellation takes effect at the end of the period you have paid for. You keep Plus until then and are not charged again.
• If a payment fails and is not fixed, Plus ends. Your account continues on the free plan, and features that need Plus stop working.
• Refunds: payments are not refunded for part of a month, except where the law requires. If you contact us within 7 days of your first Plus payment, we will consider a refund.
• Price changes: we will tell you at least 14 days before a new price applies to you, so you can cancel first.

Referring another coach:

• How it works: your referral link is in Settings, under Your Plan. When a coach who signs up through your link pays for their first month of Plus, you both get a free month of Plus. The free months are added 14 days after that first payment, and only if it has not been refunded or disputed.
• What a free month is: your next Plus bill moves back a month. If you are on the free plan, it is a month of Plus with no card needed, and Plus ends after that month unless you add a payment method.
• Limits: only coaches who have never had Plus count, you cannot refer yourself or another account you control, and you can earn up to 12 free months in any 12 months.
• Free months have no cash value. We may change or end the referral program, and we may withhold free months earned through abuse, such as fake accounts.

7. Paying your coach

Coaches can sell coaching packages through the App, charged monthly, yearly or once, and programs through a link, charged once or monthly or given free. When you buy one:

• You are buying from your coach. The coach is the seller and is responsible for the service, the price, taxes, refunds and any cancellation terms they offer. Paragon is not a party to that sale.
• Stripe processes the payment on your coach's own Stripe account, and the charge may appear on your statement under your coach's name. Your card details go directly to Stripe; we never see them.
• Paragon's fee: Paragon receives 4% of each payment from your coach, or 3% if your coach has Paragon Plus. It comes out of the price you pay and is not added to it.
• Renewal: monthly and yearly packages renew automatically at the price you signed up for until they are cancelled. You can manage or cancel in Settings, and your coach can also cancel. You normally keep access until the end of the period you paid for; if your coach cancels immediately, any refund for the unused time is between you and your coach.
• Failed payments: if a payment fails, your coach may give you a short grace period before your access to the App is paused.
• Refunds and disputes: ask your coach first. If you cannot resolve a billing problem with your coach, email support@paragon-strength.com and we will try to help, but refunds are your coach's decision except where the law requires otherwise.
• Programs: a program gives you its workouts in the App, and the other things its page lists, for the time its page shows: until a set number of days after its last session, or while a monthly program is paid. If you joined your coach only to get a program, your access to the App ends with it. A full refund or a chargeback ends the program at once and removes its sessions still to come from your calendar; sessions you logged stay. Your coach's coaching is not part of a program unless they tell you so.

Coaches who sell through the App must complete Stripe's onboarding and accept Stripe's terms for connected accounts, including the Stripe Connected Account Agreement. Payouts and chargebacks are handled on the coach's Stripe account, and Stripe charges its own fees, including card processing and, for subscriptions, Stripe Billing, to that account.

8. App stores

If you got the App from Google Play, Google's terms also apply to your use of it. Google is not responsible for the App or for supporting it. Payments in the App are processed by Stripe, not by the app store.

9. Acceptable use

Do not use the App to:

• Harass, threaten, bully or abuse anyone, or post hateful, sexually explicit or violent content.
• Post anything that sexualises or exploits a minor. We report it to the authorities.
• Share another person's personal information, photos or health information without their permission.
• Promote or sell illegal drugs, or prescription-only or performance-enhancing drugs without a prescription.
• Encourage self-harm or disordered eating.
• Impersonate anyone, or mislead people about who you are or your qualifications.
• Send spam or scams, or collect other people's information.
• Fake gym check-ins or leaderboard results, for example by faking your location.
• Upload malware; probe, test or break our security; scrape the App or access it by automated means we have not allowed; overload it; or reverse engineer it, except where the law allows.
• Break the law or infringe anyone's rights.

Group chats are run by the coach who makes them. In a group, press and hold a message to report it to that coach or to hide the sender's messages; the coach can delete messages and remove people.

Report a problem to admin@paragon-strength.com. We may remove content, and suspend or close accounts, that break these rules.

10. Your content

You own what you put in the App: your information, photos, videos and messages, and, if you are a coach, your programs, templates and landing page. You give Paragon a worldwide, non-exclusive, royalty-free license to host, store, copy, process, send and display that content only as needed to run the App for you and for the people you share it with, such as your coach or your clients, and to keep the App secure. The license ends when the content is deleted, except for copies we must keep for the reasons in the Privacy Policy.

Programs, plans and templates a coach creates belong to the coach. A client may use what their coach assigned to them, and may keep a copy for personal use.

You must have the right to everything you upload. If you send us suggestions or feedback, we may use them without any obligation to you.

11. Paragon's software and brand

The App, its software and design, and the Paragon name and logos belong to Paragon or its licensors. We give you a personal, non-exclusive, non-transferable license to use the App under these Terms. Food information in the App includes data from USDA FoodData Central and Open Food Facts, used under their terms.

12. AI features

• Some features use AI to draft suggested replies and follow-up messages, and to read or analyze uploaded reports. AI output can be wrong, incomplete or unsuitable.
• Coaches are responsible for reviewing AI output before using it or sharing it with a client. Clients should not act on AI output without their coach.
• What is sent to our AI provider, and how it is protected, is described in the Privacy Policy.

13. Gyms, location and connected apps

• Gym check-ins, points and leaderboards are for motivation only. Points have no cash value, and we may change, reset or remove them, or remove check-ins that look invalid.
• Gym details and equipment lists are reported by users and may be wrong.
• Health Connect data, calorie estimates and food-database values are estimates and can be inaccurate. Check nutrition labels and use your own judgment.

14. Exercise and nutrition risks

Exercise, dieting, fasting, supplements and contest preparation carry risks, including injury and illness. You take part voluntarily and accept those risks. Do only what is appropriate for your health and fitness, use equipment safely, and stop if something feels wrong.

15. Disclaimers

The App is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the App will be uninterrupted, error-free or secure, that data will never be lost, or that you will achieve any result. Keep your own copies of anything important; you can export your data from Settings.

The App relies on services from other companies, such as hosting, payments, email and app stores. We are not responsible for their services, and your use of them may be subject to their terms.

16. Limitation of liability

To the extent the law allows, Paragon and its owners, employees and suppliers are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the App or these Terms, even if we were told they were possible.

To the extent the law allows, our total liability for all claims relating to the App or these Terms is limited to the greater of US$100 and the amount you paid Paragon in the 12 months before the claim. Payments to your coach are not payments to Paragon.

Some places do not allow these limits. Where they do not, our liability is limited as much as the law allows. Nothing in these Terms limits liability that cannot legally be limited, such as liability for fraud or for death or personal injury caused by negligence.

17. Indemnity

To the extent the law allows, you agree to defend and compensate Paragon for claims, losses and costs, including reasonable legal fees, that arise from your content, your breach of these Terms or the law, or, if you are a coach, the coaching and services you provide and your dealings with your clients.

18. Suspension and ending your account

• You can stop using the App and delete your account at any time.
• We may suspend or close an account, or remove content, if it breaks these Terms or the law, puts other people or Paragon at risk, or if we must to comply with a legal request. Where appropriate, we will tell you why and give you a chance to respond.
• If a coach's account is closed, their clients keep their accounts and records and can choose a new coach, and coaching subscriptions sold through the App are cancelled.
• When an account ends, the right to use the App ends, and data is deleted as described in the Privacy Policy. Terms that by their nature should continue, such as payment obligations, disclaimers, limits of liability, indemnity and how disputes are resolved, continue to apply.

19. Disputes and arbitration

Please contact us first at support@paragon-strength.com; most problems can be solved quickly. If we cannot resolve a dispute within 60 days, you and Paragon agree to resolve it by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. The arbitration will take place in the State of Washington or, at your choice, by video or in the county where you live.

Either of us may instead bring an individual claim in small-claims court, and either of us may ask a court to stop the infringement or misuse of intellectual property.

Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and an arbitrator may not combine more than one person's claims.

You can opt out of this arbitration agreement by emailing support@paragon-strength.com within 30 days of first accepting these Terms.

If you live in the European Union, the United Kingdom or anywhere else whose law does not let you agree in advance to arbitration, this section does not apply to you, and you may bring claims in your local courts.

20. Governing law

These Terms are governed by the laws of the State of Washington, USA, and applicable US federal law, without regard to conflict-of-law rules. Any dispute that goes to court rather than arbitration will be heard in the state or federal courts in the State of Washington. If you are a consumer living elsewhere, you also keep the protection of the mandatory laws of the place where you live.

21. Changes to these Terms

We may update these Terms. When we do, we change the date at the top, and for changes that materially affect you we tell you in the App or by email at least 14 days before they take effect. If you keep using the App after that, the updated Terms apply to you. If you do not agree, stop using the App and delete your account before the change takes effect. Changes do not apply to disputes that arose before them.

22. General

• These Terms and the Privacy Policy are the whole agreement between you and Paragon about the App.
• If any part of these Terms is found unenforceable, it is limited as little as necessary, and the rest stays in effect.
• If we do not enforce part of these Terms, we have not waived it.
• You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
• Nothing in these Terms creates a partnership, employment or agency relationship between Paragon and any coach or user.
• We are not responsible for failures caused by events beyond our reasonable control.

23. Contact

• Support, billing and refunds: support@paragon-strength.com
• Privacy, abuse reports and legal notices: admin@paragon-strength.com